| Two Great Ways to Share Those Special Times With Family, Friends and Business Associates |
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| 1. |
What size is the postcard? |
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4” x 6” and is printed in full color from edge to edge. |
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| 2. |
Who prints the card, you or me? |
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We do! Once you submit your order, we will print using a high quality, high speed color laser printer. |
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| 3. |
Is the postcard printed in color or black and white? |
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We automatically print in full color on both sides of the card. |
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| 4. |
What kind of paper do you use? |
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We use ultra premium high gloss paper that is thicker and heavier than required by the US Postal service. |
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| 5. |
Is Astonishingcards.com for consumers or businesses? |
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The Astonishingcards site is primarily for consumers, however, businesses should feel free to use it as well. We also have a companion site, www.astonishingmail.com that is primarily for businesses and provides high level creative tools, business related databases, photographs and text ideas. |
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| 6. |
Can we re-brand this site for our own internal use or for use by our clients? |
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Yes! We can put your logo and colors on a companion site to make it appear as though it is yours. |
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| 7. |
Who do I call to discuss a companion site for our exclusive use? |
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Call John Welsh, 864-297-2771 or email him at john@welshandassociates.com |
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| 8. |
How do I keep track of the cards I have ordered and who I have mailed them to? |
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In your account information, we list the title and picture of the card mailed, who it was sent to, and the date ordered. |
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| 9. |
Do you offer volume discounts? |
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Yes. Please refer to our pricing section. |
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| 10. |
What computer systems and browsers does Astonishingcards.com support? |
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We support most operating systems but the user must use Internet Explorer 6.0 or higher in order to utilize the entire system. |
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| 11. |
Can I use your service if the postcard is to be mailed to Canada (or any other foreign country) |
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For the near future, we will only deliver to US addresses. Eventually, we will mail worldwide. |
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| 12. |
How do I contact Customer Service? |
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You may contact Customer Service, Monday – Friday, 8am – 5pm Eastern time by calling 864-297-2771 or by contacting support@astonishingcards.com. You may also Fax us at 864-234-6643 |
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| 13. |
When will my credit card be charged. |
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Your credit card will be charged the day that your cards print and mail, generally meaning, the day after you place the order. |
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| 14. |
Will I be notified that I have successfully placed my order? |
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Yes, you will be immediately notified by email that your order has been successfully placed. |
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| 15. |
Will I be notified that my order has been shipped or mailed? |
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No, only when you have successfully placed an order. You can send an e-mail requesting confirmation to support@astonishingcards.com. |
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| 16. |
Can I upload my list of names and addresses or do I enter them one at a time? |
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You may do either or both. We have an automated method to upload your address book or database and you may add to your list or mail to one name at a time. |
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| 17. |
What if I don’t know the Zip Code? |
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We have a link to the United States Postal Service which will automatically assist you in finding the correct information. |
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| 18. |
May I refer back to my order at a later date? |
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Yes, if you have chosen to create an account, you may review all of the cards and orders that you have placed. |
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| 19. |
Is there any minimum order requirement? |
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You may order as few as one or as many as you want. There are no set up fees and all custom printing and mailing services are included, even postage. |
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